Online Chat – The Royal Victorian Eye and Ear Hospital

What is Eye and Ear Hospital chat and how does it work?

If you need any help or have any questions about the Eye and Ear Hospital, our friendly patient services team can chat online with you using text communications. Online chat is available online between 8:00 a.m. and 4:30 p.m. Monday to Friday.

Your safety and security

Our chat sessions with you are secure and encrypted to protect your information.

We’ll never ask you for debit or credit card numbers, Card PINs or passwords (you should never share these with anyone). We may ask you for some other information to identify you when you chat with us.

How does Online Chat work?

Our Online chat will initially prompt you for identification information and a reason for your enquiry.

Once connected a patient service staff member will be assigned and respond.

Type your text into the box and then click the enter key.

Before you connect

If you are already an Eye and Ear Hospital patient, please have your patient identification number ready.

If your enquiry relates to a referral, please have details of the referral within easy access.

You can terminate the chat session at any time by simply clicking in the top right-hand corner of the chat.