Essential Patient and Visitor Information The following information describes what you can expect when you visit our different clinics, surgeries and services. Emergency How to get to the hospital General information in your language Coming for a Specialist Appointment? This page will explain everything you need to know about our specialist clinics and the process to make or change appointments. Coming for surgery? Find out more about pre-admission procedures, day surgery and being an inpatient at the Eye and Ear. Find us The hospital is located at 32 Gisborne Street, East Melbourne and can be easily accessed by car and public transport. Entry is via Gisborne Street or Morrison Place. Telehealth Welcome to our Telehealth portal. You can only use this portal if you have an appointment. Pharmacy and health supplies Fill your hospital prescriptions at our Pharmacy. Fees, Billing and Making a Payment Your Rights and Responsibilities At the Eye and Ear we aim to create a safe environment where our staff treat you with skill, care and dignity. Feedback Please use the form below to provide us with feedback.