Essential Patient and Visitor Information The following information describes what you can expect when you visit our different clinics, surgeries and services. Emergency How to get to the hospital General information in your language Coming for a Specialist Appointment? This page will explain everything you need to know about our specialist clinics and the process to make or change appointments. Coming for surgery? Find out more about pre-admission procedures, day surgery and being an inpatient at the Eye and Ear. COVID-19 Information The health of our patients, visitors, and staff is our biggest priority. We have put in place a number of measures to keep our community safe while providing the highest level of care. Telehealth Welcome to our Telehealth portal. You can only use this portal if you have an appointment. Pharmacy and health supplies Our pharmacy is conveniently located on Ground Floor, Blue Wing of the Main hospital next to the Gisborne Street Entrance, so you can fill your prescriptions. Fees, Billing and Making a Payment Your Rights and Responsibilities At the Eye and Ear we aim to create a safe environment where our staff treat you with skill, care and dignity. Feedback Please use the form below to provide us with feedback. Your feedback lets us know what works well and helps us identify areas for improvement.