This page will explain everything you need to know about our specialist clinics and the process to make or change appointments.

Need to cancel or reschedule your appointment?

Please contact Patient Services and Access on +61 3 9929 8500 or via email at

How to make an appointment?

All specialist clinic appointments require a referral.

Eye referrals:

Go to your local optometrist for an assessment and referral if you have an eye condition. Your optometrist will provide us with information about your eyes including how urgently you require an appointment.

Ears, nose, or throat referrals:

If you need a referral for your ear, nose, or throat your doctor or GP can assist with an assessment and referral. This information will help us understand what sort of appointment you need and how urgently you need to be seen.

Demand for our services is high which may mean a long waiting time. If your referral is accepted we will send you a letter letting you know that you have been added to the waiting list and asking you to call and make an appointment.

What to bring with you?

Once you have an appointment with us, please bring the following on the day:

  • Your appointment letter from the hospital
  • Any relevant X-rays, scans, blood tests, or other test results
  • A list of current medications you are taking
  • Your Medicare card, pension card (if you have one), and any other medicine concession and Safety Net cards you may hold
  • Your GP’s address and phone number
  • Any medication or dietary supplements you may require during your visit
  • Toys or books for children who are attending the clinic with you

What to expect

  • Registration icon of people at the registration desk

    1. Registration:

    Clerical staff will register you 15 minutes before your appointment. You will then be asked a few questions and asked to take a seat in the appropriate waiting area.

  • Clinical assessment icon

    2. Clinical Assessment and Investigation:

    Depending on your condition you may be seen by an Orthoptist or a Nurse who will perform some tests. You may require scans or photos to be taken by a Medical Photographer. You may be given eye drops which might blur your vision. After these procedures you will be asked to go back to the waiting room.

  • While you wait icon

    3. While you wait:

    Clinicians perform examinations before you see the doctor. This may impact your appointment time. This is a good time to think about and write down questions you may want to ask your doctor and complete any paperwork you have been given. If you need to get refreshments, use the toilets or move your car please tell the clerical staff. You will not lose your place in the queue.

  • Discharge desk icon

    4. Treatment:

    An Ophthalmologist or another medical professional will examine your eye and advise you on an appropriate treatment plan, any further investigation and obtain your consent for surgery if required.

  • Reception icon

    5. Reception:

    Our clerical staff will tell you about your follow up arrangements.

  • Pharmacy icon of pills and bottle

    6. Pharmacy:

    If the doctor has prescribed any medication, you will need to visit the pharmacy to get the script filled.


    Main hospital (32 Gisborne Street)
    Ground Floor, Blue Wing, next to Gisborne Street Entrance

    Eye and Ear on the Park (St Andrew’s Place)
    Upper ground floor, open Monday to Friday 9am to 5.30pm.
    Phone: (03) 9929 8203

  • Home icon

    7. Home:

    You can go home and follow the treatment plan given by the doctor, if relevant.

Frequently Asked Questions

Waiting list letter