|As an outpatient (a patient when you visit one of our specialist eye, ear, nose and throat clinics without staying overnight in the hospital) we will assess your condition at one of our outpatient clinics using a range of specialised tests and discuss treatment options with you.
Please note, your appointment may take up to three hours or more. There is no need to arrive any earlier than 15 minutes before your appointment. Arriving earlier will not change the order of appointments.
As a public hospital, we have a number of doctors and will nominate one for your visit. You may see the same or a different doctor for each of your clinic appointments.
|What hours do Clinics operate?
Monday to Friday from 8.30 am to 5.30 pm. Please do not arrive more than 15 minutes before your appointment time.
|Can someone come with me to the clinic appointment?
You may bring someone with you. However, due to limited seating we would ask you to bring only one companion. If you are attending an Eye Clinic, we advise you not to drive as eye drops may be used that will blur your vision.
請聯絡 (03) 9929 8234 來安排傳譯員。如果你的預約改期或你不能出席，請務必通知醫院來取消傳譯員預約。
|What if I need an interpreter?
Please contact (03) 9929 8234 to request an interpreter. If your appointment is rescheduled or you cannot attend – remember to contact the hospital to cancel the interpreter.
如果你需要通過TTY（聾人電話打字機）聯絡我們，請使用全國聾啞人電話服務專線 133 677。請聯絡 (03) 9929 8234為就診安排澳式手語傳譯員。
|What if I am deaf or hearing impaired?
If you need to contact us using a TTY (telephone typewriter), please call via the National Relay Service on 133 677. To arrange an Auslan interpreter for your appointment, please contact (03) 9929 8234.
如果你有健康保健卡 (Medicare), 看醫生是不用付費。但是領取藥物要收費。藥物的價格不同，持有Pension或Health Care的人可獲減價優惠。
|Will my clinic appointment cost me anything?
If you are a Medicare card holder, you will not be charged to see the doctor. You will however be charged for any medications. The price of this varies and discounts apply to Pension and Health Care card holders.
|Why do I need to complete a Health Questionnaire?
The questionnaire provides us with important information on your general health and medical history, and will help us assess and treat your condition.
公立醫院病人規章 (Public Hospital Patient Charter) 列出本醫院病人的權利與責任包括：
|What are my rights and responsibilities?
The Public Hospital Patient Charter outlines your rights and responsibilities as a patient at this hospital and includes the following:
Further information is available from the hospital Patient Representative on (03) 9929 8666 or at https://www.safetyandquality.gov.au/consumers/working-your-healthcare-provider/australian-charter-healthcare-rights
如欲查閱有關我們致力保護你的私隱方面的信息，請參考網站 www.eyeandear.org.au 刊載的私隱權手冊，或聯絡私隱權人員 ，電話 (03) 9929 8570。
For information on our commitment to protecting your privacy, please refer to our Privacy Brochure available at www.eyeandear.org.au or by contacting our Privacy Officer on (03) 9929 8570.