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The Eye and Ear Specialist Clinics support patients that need specialist eye, ear, nose, and throat (ENT) services, but do not need to overnight stay in hospital. When you attend our Specialist Clinics, we will assess your condition using a range of specialised tests and will discuss treatment options with you.

Please do not arrive to Clinic more than 15 minutes before your appointment. All patients are seen in turn of their scheduled appointment time. Check in at Clinic Reception opens 15 minutes before your appointment.

Please come prepared with food, drink and something to keep you busy as your Specialist Clinics appointment may take up to four hours.

As a public hospital, we have a number of doctors and will nominate one for your visit. You may see the same or a different doctor for each of your clinic appointments.

What hours do Specialist Clinics operate?

Monday to Friday from 8.30 am to 5.30 pm.

Can I bring someone with me to the clinic appointment?

Seating is limited in our waiting areas, please come on your own unless you need a carer or support person. If you do need to bring someone with you, you may bring one person.

If you have been driven to your appointment, your carer may be asked to wait outside the hospital whilst you are seen.

A car park is available onsite at Eye and Ear on the Park. The entrance is on Lansdowne Street. Fees apply.

If you are seeing the eye doctor, we advise you not to drive as eye drops may be used that will blur your vision.

What if I need an interpreter?

Please contact (03) 9929 8234 at the time of making your appointment to arrange an interpreter. If your appointment is rescheduled or you cannot attend, please contact the hospital to cancel the interpreter.

What if I am deaf or hearing impaired?

To arrange an Auslan interpreter, please contact (03) 9929 8234 at the time of making your appointment. If you need to contact us using a TTY (telephone typewriter), please call via the National Relay Service on 133 677. If your appointment is rescheduled or you cannot attend, please contact the hospital to cancel the interpreter.

Will my clinic appointment cost me anything?

If you are a Medicare card holder, you will not be charged to see the doctor.

You will however need to pay for any medications. The price of this varies and discounts apply for Pension and Health Care card holders and to Aboriginal and/or Torres Strait Islander patients.

Who do I contact if I have questions before I come for my clinic appointment?

Call the Outpatient Bookings Unit on (03) 9929 8500 between 8.00am and 4.00pm, Monday to Friday (closed public holidays)

Email the hospital via: info@eyeandear.org.au

If I receive a Health Questionnaire, why do I have to complete it?

This provides us with important information on your general health and medical history, and will help us assess and treat your condition.

What are my rights and responsibilities?

The Australian Charter of Healthcare Rights outlines your rights as a patient at this hospital. The attached information sheet provides details on your rights. Further information can also be found at this website:

https://www.safetyandquality.gov.au/consumers/working-your-healthcare-provider/australian-charter-healthcare-rights

You also have a responsibility to:

  • Be respectful and polite to staff, volunteers, other patients and visitors
  • Tell us ahead of time if you need to cancel your appointment

Cancellations

If you need to cancel your appointment, please let us know as early as possible rather than just not coming. This may help other patients to have their appointment sooner.

To cancel, please call the Outpatient Bookings Unit on (03) 9929 8500 between 8.00am and 4.00pm, Monday to Friday (closed public holidays).

Please be aware that our services are in high demand. If you fail to attend or cancel an appointment twice you will need a new referral before another appointment is offered.

Privacy

For information on our commitment to protecting your privacy, please refer to our Privacy Brochure available at www.eyeandear.org.au or by contacting our Privacy Officer on (03) 9929 8570.

Pharmacy

Pharmacies are located on both sites at:

  • Eye and Ear on the Park, 2 St Andrews Place, Upper Ground Floor
  • At the main campus, 32 Gisborne Street, 1st floor, via Green lifts

Further information

For more information about services available at the Eye and Ear, please read the Welcome to the Ear and Ear patient information booklet available at both sites and on the website at www.eyeandear.org.au

Disclaimer This document describes the generally accepted practice at the time of publication only. It is only a summary of clinical knowledge regarding this area. The Royal Victorian Eye and Ear Hospital makes no warranty, express or implied, that the information contained in this document is comprehensive. They accept no responsibility for any consequence arising from inappropriate application of this information.

  • Specialist Clinic Information #10
  • Owner: Specialist Clinics
  • Last Reviewed: July 9, 2021
  • Next Review: July 9, 2022