Exciting news!
All Eye and Ear clinical services, including the Eye and Ear on the Park Pharmacy, are now located at 32 Gisborne Street, East Melbourne. This move brings all our services together in one place, where Victorians can benefit from our Specialist knowledge in clinical care, research and education.
If you have a specialist clinic appointment, you will now only need to arrive 15 minutes before your scheduled time. We’ve introduced self-check-in kiosks to make the process quick and easy. Our friendly volunteers will be there to help and show you how it works.
Make sure to check your patient letter for the exact location of your next appointment. We’re excited about the positive changes, creating a bright and easily accessible environment for our patients, visitors and staff at the main hospital.
FAQs
1. When will clinics be located at the main hospital?
Eye clinics will be located at the main hospital from Monday 4 March 2024.
2. Where will clinics be located from 4 March?
Eye clinics will be located in Specialist Clinics, Level 1 in the Green Wing. Patients can enter via Gisborne Street or Morrison Place and take the main stairs or green lifts to Level 1.
3. How do I check in for my appointment?
Please arrive no more than 15 minutes before your appointment. Please use the self-check in kiosks on the ground floor or Level 1. The kiosks will check you in and advise you which waiting room to go to. Display screens are located in the clinic. When clinicians are ready to see you, your name will appear on the screen. If you have concerns about using the screens, please speak with our reception staff
4. Is the Pharmacy at Eye and Ear on the Park moving too?
Yes, the Pharmacy Department at Eye and Ear on the Park will close from Monday 4 March and will solely operate out of the main campus Pharmacy located on Ground Floor, Blue Wing next to the Gisborne Street entrance.
5.What other services are located at the main hospital?
The hospital’s Emergency Department, Inpatient Ward, Surgical Services, Cochlear Implant Clinic, Pharmacy and Cashier are already located at the main hospital.
6. Why are services relocating?
Services were temporarily located at Eye and Ear on the Park during the hospital redevelopment project. As the project is now complete, our patients, visitors and staff can now enjoy an easy-to-navigate, light-filled and welcoming space.
7. How do I get to the main hospital?
32 Gisborne Street is easily accessible by public transport and by car. It is only a short walk from Eye and Ear on the Park, see map below. More information including walking and public transport maps can be found at www.eyeandear.org.au
8. Where do I park my car?
Wilson Parking located at 410 Albert Street is an alternative to the St Andrews Place car park that serviced Eye and Ear on the Park. Pre booking online may be cheaper. This car park is not owned by the hospital and the hourly rates are higher. Please refer to the Wilson’s website for current pricing.
9. Is there on street parking?
On-street parking is limited, with some spots subject to clearway tow away zones at specific times. Please pay close attention to street signage
10.What if I am travelling with a patient with low mobility?
There are drop-off zones at the Gisborne Street and Morrison Place entrances. The car park is a short walk to the hospital. Wheelchairs are available at both entrances.
11. What other facilities
There is a beautiful outdoor Welcome Space on the corner of Victoria Parade and Gisborne Street which is adorned by a Mannagum leaf painting. There is currently a coffee cart and Zouki is soon to launch Café 1863 which has a sunny courtyard. There is also a parents’ room and a quiet reflection space.
12. What should I do if I have questions?
Please use the web chat function or email Patient.Services@eyeandear.org.au.
