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  • Home
  • Emergency
  • Patients and Visitors
    • Overview
    • Essential Patient and Visitor Information
    • Specialist Appointments
    • Fees, Billing and Making a Payment
    • Support Services
    • Aboriginal and Torres Strait Islander Health
    • General Information in Your Language
    • Patient Fact Sheets
    • COVID-19 Information
  • Health Professionals
    • Overview
    • Emergency advice for Health Professionals
    • For GPs
    • Referrals
    • Emergency Department Clinical Practice Guidelines
    • Ronald Lowe Library
    • Clinics, Services & Partnerships
    • Education and Training
    • Education Precinct Room Hire
  • Research
    • Overview
    • New Applications
    • Existing Applications
    • Funding and Grants
    • Researcher Resources
    • Research Office
  • Contact
    • Contact Us
    • Find us
    • Paediatric ENT clinic for the Eye and Ear Hospital at NextSense
    • Feedback
    • Hospital Infoline
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  • About
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  • Support the Eye and Ear
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  • Staff Profiles
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  • About
  • News and Events
  • Support the Eye and Ear
  • Careers
  • Staff Profiles
  • Telehealth

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  • Home
  • Emergency
  • Patients and Visitors
    • Overview
    • Essential Patient and Visitor Information
    • Specialist Appointments
    • Fees, Billing and Making a Payment
    • Support Services
    • Aboriginal and Torres Strait Islander Health
    • General Information in Your Language
    • Patient Fact Sheets
    • COVID-19 Information
  • Health Professionals
    • Overview
    • Emergency advice for Health Professionals
    • For GPs
    • Referrals
    • Emergency Department Clinical Practice Guidelines
    • Ronald Lowe Library
    • Clinics, Services & Partnerships
    • Education and Training
    • Education Precinct Room Hire
  • Research
    • Overview
    • New Applications
    • Existing Applications
    • Funding and Grants
    • Researcher Resources
    • Research Office
  • Contact
    • Contact Us
    • Find us
    • Paediatric ENT clinic for the Eye and Ear Hospital at NextSense
    • Feedback
    • Hospital Infoline
    • Eye Clinics

Essential Patient and Visitor Information

The following information describes what you can expect when you visit our different clinics, surgeries and services.

  • Emergency
  • How to get to the hospital
  • General information in your language
  • patient having eye examined through slit lamp by a doctor. Both are wearing masks.

    Coming for a Specialist Appointment?

    This page will explain everything you need to know about our specialist clinics and the process to make or change appointments.

  • Two theater nurses wearing scrubs and masks writing on a whiteboard

    Coming for surgery?

    Find out more about pre-admission procedures, day surgery and being an inpatient at the Eye and Ear.

  • A diagram of Covid with the words Covid-19

    COVID-19 Information

    The health of our patients, visitors, and staff is our biggest priority. We have put in place a number of measures to keep our community safe while providing the highest level of care.

  • Woman using Telehealth to speak with a doctor

    Telehealth

    Welcome to our Telehealth portal. You can only use this portal if you have an appointment.

  • Image of the Pharmacy located on Main Campus

    Pharmacy and health supplies

    Our pharmacy is conveniently located on Ground Floor, Blue Wing next to the Gisborne Street Entrance, so you can fill your prescriptions.

  • A doctor and nurse talking to a patient laying in a hospital bed

    Fees, Billing and Making a Payment

  • An elderly patient sitting in a recovery chair with an eye patch, smiling at one of the Surgical Admissions and Recovery Nurses.

    Your Rights and Responsibilities

    At the Eye and Ear we aim to create a safe environment where our staff treat you with skill, care and dignity.

  • 7 Inpatient ward staff standing together in the corridor, smiling with masks on.

    Feedback

    Please use the form below to provide us with feedback.

The Royal Victorian Eye and Ear Hospital - logo

Find us

Address

32 Gisborne Street
East Melbourne
VIC 3002 Australia

Call us

Phone

General

03 9929 8666

Patient Services and Access

03 9929 8500

Emergency

03 9929 8666

In an emergency, call 000

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Contact and Feedback

We believe that one of the best ways to improving our quality of care is by listening to you. Your feedback is important to us.

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Your donation matters

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The Royal Victorian Eye and Ear Hospital is committed to achieving equality in health status between Aboriginal and Torres Strait Islander peoples and non-Aboriginal Australians. We acknowledge that the land we meet and work upon is the traditional lands of the Kulin Nation. We value the diversity and strength of our people and communities.

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© The Royal Victorian Eye and Ear Hospital 2025. Website by Sixheads.

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