Assistance to provide feedback

Contact us

• Consumer Liaison Officer

  Phone: 03 9929  8225

  Email: feedback@eyeandear.org.au

  Hours: Monday to Friday, 9am to 4pm

  Please leave a message with your full name, date of birth and contact number.

  You can also provide your hospital number if you know it.

• National Relay Service

  Feedback is also welcomed via calls through the National Relay Service. For more information:

  • visit the National Relay Service website
  • contact the NRS Helpdesk on 1800 555 660.
• If you are deaf, hard of hearing, or have a visual impairment:

  Let us know the best way to communicate with you.

  We can arrange video interpreters in Auslan.

  There is also the option for note taking to assist us to communicate with each other.

• If you speak a language other than English

  Yes, patients can provide feedback in their preferred language.

  Patients or carers can contact the TIS phone interpreter service by calling 131 450. TIS will then get in touch with the hospital on your behalf. This interpreting cost is covered by the Eye and Ear hospital.

• Related Services

  Disability Liaison Officer – Disability services – The Royal Victorian Eye and Ear Hospital

  Interpreters page – Support Services – The Royal Victorian Eye and Ear Hospital