If you need urgent assistance, call 000. For urgent care for an eye injury, or major issues with your sight or hearing, you may need to come to the Emergency Department at the Eye and Ear. We are open 24-hours a day.

How do you get to the emergency department?

If you are coming in an ambulance, they will bring you directly to the hospital.

Our Emergency Department is located at the Eye and Ear’s at 32 Gisborne Street, East Melbourne. The Emergency Department entry is closest to the corner of Victoria Parade and Morrison Place entrance.

Street parking is restricted. There is limited paid parking for short time periods. You can get to the hospital by public transport. We can provide assistance with transport if you need it.

What happens when you get to emergency?

When you arrive, you will be seen in order of urgency. Your visit will follow these steps:

  • Triage icon - red emergency cross

    1. Triage:

    You will see a nurse who will assess your condition and how quickly you need to be seen.

  • Registration icon of people at the registration desk

    2. Registration:

    You will be asked for your name, date of birth, address, Medicare number and the reason you are at the Emergency Department.

  • Nurse assessment icon with eye chart, eye and ear icons

    3. Nurse assessment:

    A nurse will take some tests to find out more about your condition. You can then wait for your consultation with the doctor. If your condition gets worse while you wait, please tell a nurse.

  • Consultation icon of a doctor

    4. Consultation:

    A doctor will examine you and advise on the best treatment plan. Depending on what you need you may then:

    • be discharged home and into the care of your primary doctor
    • stay in the hospital
    • be booked for surgery
    • be transferred to another hospital
  • Discharge desk icon

    5. Leaving our care:

    If needed, we will book a follow-up appointment.

  • Pharmacy icon of pills and bottle

    6. Pharmacy:

    If the doctor has prescribed any medication, you will need to visit the pharmacy to get the script filled.

  • Home icon

    7. Home:

    You can go home and follow the treatment plan given by the doctor.