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The Eye and Ear is a public hospital. Our emergency services are available to everyone in an emergency.

Our emergency services are available publicly to everyone.

Your ED visit is covered by Medicare if:

  • you have a Medicare card
  • are on a reciprocal healthcare agreement, or
  • have refugee or asylum seeker status.
  • However, you may have to pay for any medication prescribed

If you do not have a Medicare card, fees may apply for all stages of your treatment.

International visitors can get treated at the Eye and Ear, but there may be costs involved.

You can receive free public services if you:

  • have a Medicare card
  • are on a reciprocal healthcare agreement, or
  • have refugee or asylum seeker status.

All other international patients will be charged for all costs. This includes treatment in the emergency department and outpatient clinics.

Fee-paying international patients will need to show us:

  • your passport
  • contact information during your stay in Australia
  • contact information in your home country
  • relevant health or travel insurance policy details.
  • In ED, full payment must be made on day of attendance.

If you have private health insurance, you may be able to claim your hospital expenses. If you have any questions regarding the fees, please call (03) 9929 8211 or (03) 9929 8731.

Click here for further information on fees and billing.